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We accept cancellations of orders before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept returning products. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer. Customers are billed for shipping costs at most once (including returns). There is no restocking fee charged to consumers for returning a product.
Refunds (If Applicable)
Once your return has been received and checked, we will email you a confirmation of receipt. We will also let you know if your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified number of days.
Late or missing refund (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take time for your refund to be officially posted. Next, contact your bank. It often takes time for a refund to be posted. If you've done all of this and have not yet received your refund, please contact us at firstname.lastname@example.org.
Please contact our customer service at email@example.com
to get the return address.